Conference paper

Measuring the Immeasurable? The Intangible Benefits of Digital Information


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Publication Details

Författarlista: Ahlin, Karin

Författare: Hawaii International Conference on System Sciences

Publikationsår: 2019

Startsida: 6176

End page: 6185

Antal sidor: 10

ISBN: 978-0-9981331-2-6



The benefits of digital information are mostly viewed as intangible, meaning that they can be hard to measure. This lack of measurements makes the benefits difficult to compare and communicate, creating problems for e.g. decision-making and the strategic development of specific digital information. Therefore, I conducted a literature review to find out how the combination of intangible benefits and measurements are dealt with in the information systems field. I found that we measure the intangible benefits of information systems or information technology. Here, the measurement method is divided into input, rule, and output. The input consists of predetermined individual benefits, areas of predetermined benefits, or interpreted benefits from respondents. The rule follows an accepted theory or contextual adjusted rules, and the output (benefit) can be seen as either financial or non-financial. The avenue for further research focuses on the digital information as the primary resource, not information systems or information technology.


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