Conference proceedings article
Transforming governmental systems by systemic artefacts
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Author list: Holmberg, Stig C
Publication year: 2003
Abstract
Governmental as well as other public systems are facing new challenges due to, among other things, current information technology trends and changes in peoples life styles. Hence, ideas of web services for the citizens and agencies accessible over the net 24-hours per day are born. However, in order to implement this new type of net-based services a set of accessibility, integrity and security problems and hindrances are to be overcome. Further, the methodological problems are far from unproblematic. Neither the artefact approach nor the approach of social systems design seem to be directly applicable. Instead, an approach called pragmatic systemics is proposed. At last, organisational transformation is not only a technical problem. Seen in a systemic perspective, the technological changes and the introduction of new artefacts have to be carefully balanced with changes in human competence, organisational structures, and system culture.
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